{"id":29848,"date":"2025-11-26T23:37:51","date_gmt":"2025-11-26T15:37:51","guid":{"rendered":"https:\/\/gaminghexagonlights.com\/?page_id=29848"},"modified":"2025-11-26T23:43:14","modified_gmt":"2025-11-26T15:43:14","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/gaminghexagonlights.com\/fr\/refund-return-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29848\" class=\"elementor elementor-29848\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-076893c e-flex e-con-boxed e-con e-parent\" data-id=\"076893c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa807cf color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"aa807cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"218\" data-end=\"254\">1. 30-Day Money-Back Guarantee<\/h2><p data-start=\"255\" data-end=\"573\">Gaming Hexagon Lights offers a <strong data-start=\"286\" data-end=\"317\">30-day money-back guarantee<\/strong> on all products. If you are not satisfied, you may return undamaged items within <strong data-start=\"399\" data-end=\"422\">30 days of delivery<\/strong> for a full refund. Returns must include all original accessories. Refunds are processed after the returned item has been inspected at our warehouse.<\/p><p data-start=\"575\" data-end=\"595\"><strong data-start=\"575\" data-end=\"593\">Return Window:<\/strong><\/p><ul data-start=\"596\" data-end=\"668\"><li data-start=\"596\" data-end=\"668\"><p data-start=\"598\" data-end=\"668\">Returns must be initiated <strong data-start=\"624\" data-end=\"642\">within 30 days<\/strong> from the delivery date.<\/p><\/li><\/ul><p data-start=\"670\" data-end=\"687\"><strong data-start=\"670\" data-end=\"685\">Conditions:<\/strong><\/p><ul data-start=\"688\" data-end=\"1083\"><li data-start=\"688\" data-end=\"778\"><p data-start=\"690\" data-end=\"778\">Items must be returned in their <strong data-start=\"722\" data-end=\"744\">original packaging<\/strong> and free from stains or damage.<\/p><\/li><li data-start=\"779\" data-end=\"906\"><p data-start=\"781\" data-end=\"906\">Maximum of <strong data-start=\"792\" data-end=\"809\">two (2) items<\/strong> per order are eligible for a refund; unlimited items can be exchanged or receive store credit.<\/p><\/li><li data-start=\"907\" data-end=\"1083\"><p data-start=\"909\" data-end=\"1083\">For exchanges with a price difference, customers must pay the difference or will be refunded if the replacement item is of lesser value. Exchanged items are <strong data-start=\"1066\" data-end=\"1080\">final sale<\/strong>.<\/p><\/li><\/ul><p data-start=\"1085\" data-end=\"1096\"><strong data-start=\"1085\" data-end=\"1094\">Fees:<\/strong><\/p><ul data-start=\"1097\" data-end=\"1230\"><li data-start=\"1097\" data-end=\"1181\"><p data-start=\"1099\" data-end=\"1181\">Refunds: <strong data-start=\"1108\" data-end=\"1149\">$10 return &amp; processing fee per order<\/strong> (Hawaii &amp; Alaska: <strong data-start=\"1168\" data-end=\"1178\">$19.99<\/strong>)<\/p><\/li><li data-start=\"1182\" data-end=\"1230\"><p data-start=\"1184\" data-end=\"1230\">Exchanges &amp; store credit: <strong data-start=\"1210\" data-end=\"1228\">Free of charge<\/strong><\/p><\/li><\/ul><p data-start=\"1232\" data-end=\"1252\"><strong data-start=\"1232\" data-end=\"1250\">Refund Method:<\/strong><\/p><ul data-start=\"1253\" data-end=\"1534\"><li data-start=\"1253\" data-end=\"1382\"><p data-start=\"1255\" data-end=\"1382\">Refunds will be issued to the <strong data-start=\"1285\" data-end=\"1312\">original payment method<\/strong>, or as <strong data-start=\"1320\" data-end=\"1336\">store credit<\/strong> if the original method is no longer active.<\/p><\/li><li data-start=\"1383\" data-end=\"1534\"><p data-start=\"1385\" data-end=\"1534\">Gift recipients can request a return within 30 days of the gift order, and refunds will be issued to the <strong data-start=\"1490\" data-end=\"1512\">original purchaser<\/strong> or as store credit.<\/p><\/li><\/ul><hr data-start=\"1536\" data-end=\"1539\" \/><h2 data-start=\"1541\" data-end=\"1584\">2. Refunds or Exchanges After 30 Days<\/h2><ul data-start=\"1585\" data-end=\"1780\"><li data-start=\"1585\" data-end=\"1668\"><p data-start=\"1587\" data-end=\"1668\">Refunds for non-quality issues <strong data-start=\"1618\" data-end=\"1628\">cannot<\/strong> be processed after the 30-day window.<\/p><\/li><li data-start=\"1669\" data-end=\"1780\"><p data-start=\"1671\" data-end=\"1780\">If a product has a <strong data-start=\"1690\" data-end=\"1707\">quality issue<\/strong>, refunds or exchanges can be processed <strong data-start=\"1747\" data-end=\"1777\">within the warranty period<\/strong>.<\/p><\/li><\/ul><hr data-start=\"1782\" data-end=\"1785\" \/><h2 data-start=\"1787\" data-end=\"1812\">3. Return Procedure<\/h2><p data-start=\"1814\" data-end=\"1845\"><strong data-start=\"1814\" data-end=\"1843\">Step 1: Initiate a Return<\/strong><\/p><ul data-start=\"1846\" data-end=\"2143\"><li data-start=\"1846\" data-end=\"1940\"><p data-start=\"1848\" data-end=\"1940\">Use our <strong data-start=\"1856\" data-end=\"1916\"><a class=\"decorated-link\" href=\"https:\/\/gaminghexagonlights.com\/fr\/\" target=\"_new\" rel=\"noopener\" data-start=\"1858\" data-end=\"1914\">online return portal<\/a><\/strong> to start your return.<\/p><\/li><li data-start=\"1941\" data-end=\"2143\"><p data-start=\"1943\" data-end=\"1998\">Or email us at <strong data-start=\"1958\" data-end=\"1990\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1960\" data-end=\"1988\">info@gaminghexagonlights.com<\/a><\/strong> with:<\/p><ul data-start=\"2001\" data-end=\"2143\"><li data-start=\"2001\" data-end=\"2017\"><p data-start=\"2003\" data-end=\"2017\">Order number<\/p><\/li><li data-start=\"2020\" data-end=\"2041\"><p data-start=\"2022\" data-end=\"2041\">Item(s) to return<\/p><\/li><li data-start=\"2044\" data-end=\"2065\"><p data-start=\"2046\" data-end=\"2065\">Reason for return<\/p><\/li><li data-start=\"2068\" data-end=\"2143\"><p data-start=\"2070\" data-end=\"2143\">Photos of the item (for quality issues, include photos of faulty parts)<\/p><\/li><\/ul><\/li><\/ul><p data-start=\"2145\" data-end=\"2173\"><strong data-start=\"2145\" data-end=\"2171\">Step 2: Ship Your Item<\/strong><\/p><ul data-start=\"2174\" data-end=\"2294\"><li data-start=\"2174\" data-end=\"2294\"><p data-start=\"2176\" data-end=\"2294\">Our service team will provide <strong data-start=\"2206\" data-end=\"2229\">return instructions<\/strong>. Do <strong data-start=\"2234\" data-end=\"2241\">not<\/strong> send items to the sender\u2019s address on the package.<\/p><\/li><\/ul><p data-start=\"2296\" data-end=\"2329\"><strong data-start=\"2296\" data-end=\"2327\">Step 3: Receive Your Refund<\/strong><\/p><ul data-start=\"2330\" data-end=\"2425\"><li data-start=\"2330\" data-end=\"2425\"><p data-start=\"2332\" data-end=\"2425\">Refunds will be issued <strong data-start=\"2355\" data-end=\"2376\">3\u20135 business days<\/strong> after the item has been received and approved.<\/p><\/li><\/ul><p data-start=\"2427\" data-end=\"2438\"><strong data-start=\"2427\" data-end=\"2436\">Note:<\/strong><\/p><ul data-start=\"2439\" data-end=\"2701\"><li data-start=\"2439\" data-end=\"2535\"><p data-start=\"2441\" data-end=\"2535\">Returns due to <strong data-start=\"2456\" data-end=\"2482\">product quality issues<\/strong> are shipped at <strong data-start=\"2498\" data-end=\"2532\">Gaming Hexagon Lights\u2019 expense<\/strong>.<\/p><\/li><li data-start=\"2536\" data-end=\"2610\"><p data-start=\"2538\" data-end=\"2610\">Returns due to <strong data-start=\"2553\" data-end=\"2568\">user damage<\/strong> require the customer to cover shipping.<\/p><\/li><li data-start=\"2611\" data-end=\"2701\"><p data-start=\"2613\" data-end=\"2701\">Ensure your item is <strong data-start=\"2633\" data-end=\"2659\">covered under warranty<\/strong> before requesting a refund or exchange.<\/p><\/li><\/ul><hr data-start=\"2703\" data-end=\"2706\" \/><h2 data-start=\"2708\" data-end=\"2734\">4. Important Notices<\/h2><ul data-start=\"2735\" data-end=\"3043\"><li data-start=\"2735\" data-end=\"2815\"><p data-start=\"2737\" data-end=\"2815\">Mark our emails as <strong data-start=\"2756\" data-end=\"2770\">\u201cNot Spam\u201d<\/strong> to ensure you receive return instructions.<\/p><\/li><li data-start=\"2816\" data-end=\"2932\"><p data-start=\"2818\" data-end=\"2932\">Always contact <strong data-start=\"2833\" data-end=\"2858\">Lumi\u00e8res hexagonales pour le jeu<\/strong> before returning any item; unapproved returns will <strong data-start=\"2910\" data-end=\"2917\">not<\/strong> be accepted.<\/p><\/li><li data-start=\"2933\" data-end=\"3043\"><p data-start=\"2935\" data-end=\"3043\">For detailed warranty information, please see our <strong data-start=\"2985\" data-end=\"3040\"><a class=\"decorated-link\" href=\"https:\/\/gaminghexagonlights.com\/fr\/\" target=\"_new\" rel=\"noopener\" data-start=\"2987\" data-end=\"3038\">Warranty Policy<\/a><\/strong>.<\/p><\/li><\/ul><p data-start=\"3045\" data-end=\"3071\"><strong data-start=\"3045\" data-end=\"3069\">Contact Information:<\/strong><\/p><ul data-start=\"3072\" data-end=\"3202\"><li data-start=\"3072\" data-end=\"3118\"><p data-start=\"3074\" data-end=\"3118\">\ud83d\udce7 Email: <strong data-start=\"3084\" data-end=\"3116\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3086\" data-end=\"3114\">info@gaminghexagonlights.com<\/a><\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. 30-Day Money-Back Guarantee Gaming Hexagon Lights offers a 30-day money-back guarantee on all products. If you are not satisfied,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29848","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gaming Hexagon Lights Refund &amp; Return Policy \u2013 30-Day Money-Back Guarantee<\/title>\n<meta name=\"description\" content=\"Learn about Gaming Hexagon Lights\u2019 hassle-free 30-day money-back guarantee, easy returns, exchanges, and store credit. 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